Refund & Cancellation Policy

1. Free and Paid Features

SparkL offers free access to core features. Where we offer paid plans or one-time purchases, this policy explains how refunds and cancellations are handled. This policy supplements our Terms of Service and applies alongside any mandatory rights you have under Nigerian consumer law.

2. Subscription Cancellations

You may cancel a paid subscription at any time from your account settings. Cancellation stops future billing. After cancellation, your paid features remain available until the end of the current billing period, unless we have suspended access for a serious breach of the Terms of Service.

Cancellation does not automatically entitle you to a refund for the current billing period unless one of the eligibility conditions in section 3 applies or required by applicable law.

3. Refund Eligibility

You may be eligible for a refund if:

• you were charged in error or charged twice for the same item;
• a paid feature was unavailable or materially non-functional and we could not resolve the issue within a reasonable time; or
• applicable Nigerian consumer law gives you the right to a refund in your specific circumstances.

Refunds are not provided for change of mind once a purchase has been accessed or used, for forgetting to cancel before a renewal, or for inability to find a specific past question not listed as included in a plan.

4. How to Request a Refund

Contact us through the support channel in your account settings or on our website within 7 days of the charge. Include:

• the email address on your account;
• the transaction reference or date of the charge;
• the plan you purchased; and
• a brief description of the issue.

We aim to review all requests within 5 business days and will respond through the same channel.

5. Processing Time

Approved refunds are returned to the original payment method used at checkout. Depending on your bank or payment provider, refunds may take 5–10 business days to appear in your account. We will confirm when a refund has been issued on our end.

6. Trial Periods

Where SparkL offers a free trial, no charge is made during the trial unless clearly stated otherwise at checkout. If you believe you were charged incorrectly during or immediately after a trial period, contact us as described in section 4 and we will investigate promptly.

7. Changes to This Policy

We may update this policy as our pricing and payment features evolve. Changes will be posted on this page with a new "Last updated" date.